ThumbGate support, billing, and contact paths.
For billing questions, refunds, subscription changes, or technical issues with the hosted tier: igor.ganapolsky@gmail.com. We reply within one business day.
For bugs, CLI questions, and feature requests in the open-source CLI: github.com/IgorGanapolsky/ThumbGate/issues.
Hosted-tier status: check /health for current health. Railway-hosted; rebuilds take 2-5 minutes.
Pro / Team subscriptions: 7-day full refund window from first charge. One-off purchases: refund on request if we cannot deliver. Email the address above.
Disclose vulnerabilities by email; please do not post to public GitHub issues. We acknowledge within 48 hours.